What is Solacetree?
Solacetree is a mobile solution that provides a matching algorithm for you and the licensed psychologists with half off of the market price. It is a mindful emotional tool to promote personal growth and wellbeing at the same time takes confidentiality as our cornerstone.
Where does the name “Solacetree” come from?
One of our founding members came up with this name during a Bible session. Solace means comforting and we hope the app will make your mind strong as trees and positive mindsets will root down in your heart.
What can I do with Solacetree?
Who will be helping me?
After you sign up, we will match you to a suitable counsellor who fits your objectives, preferences, and the type of issues you are dealing with. Different counsellors have different approaches and areas of focus, so it’s important to find the right person who can achieve the best results for you.
Who are the counsellors?
Counsellors on Solacetree are licensed, trained, experienced, and accredited psychologists (PhD / PsyD), marriage and family therapists (LMFT), clinical social workers (LCSW / LMSW), or licensed professional counsellors (LPC). All of the counsellors have a Masters or Doctorate Degree in their field. They have been certified by their state’s professional board after successfully completing the necessary education, exams, training and practice. While their experience, expertise and background vary, they all possess at least 3 years and 2,000 hours of hands-on experience.
How are the counsellors verified?
Our team ensures that every provider we bring to the platform is fully licensed and in good standing. Providers who apply are required to provide proper licensure documentation, identification, and references from other licensed practitioners who have worked with them. We then cross-check their licensure information with their respective state licensing board.
Is Solacetree right for me?
You have thoughts of hurting yourself or others
You are in an urgent crisis or an emergency situation
You have been diagnosed with a severe mental illness
You have been advised to seek psychological supervision or psychiatric care
You were required to undergo therapy or counselling either by a court order or by other authority
You do not have a device that can connect to the Internet or do not have a reliable Internet connection
How much does it cost?
The cost of video counselling through Solacetree ranges from $560 to $960 per session. Cost of webinar counselling ranges from $400 to $600 for each course. The journal feature is free to use and it is up to you to disclose your journals to your counsellor or not.
I have signed up. How long until I'm matched with a counsellor?
It generally takes around 24 hours to be matched with a counsellor, and on some occasions might take a little longer depending on which qualifications and expertise you prefer in a counsellor. The counsellor would endeavour to reply to any appointment request within 24 hours.
Can I change my counsellor?
We request you to stick with your counsellor at least for three video sessions before changing. It is free to change your counsellor after three sessions of video counselling.
Can I request a specific counsellor?
After getting matched with a counsellor, requests can be made by contacting our customer service team at email@example.com. Your request may be fulfilled depending on the availability of the requested counsellor.
How do live video sessions work?
What if my counsellor is late?
What if I am late?
What if I would like to reschedule my appointment?
What if I would like to cancel my appointment?
Is there a minimum time requirement for the appointment?
How will I pay for my Solacetree service?
What is the role of Solacetree?
How is my privacy protected?
You don’t need to identify yourself (see more about staying anonymous)
Everything you tell your counsellor is protected by strict Hong Kong SAR laws.
We don’t cooperate or work with any insurance companies or employers, so nothing is shared, reported or filed with them
Our browsing encryption system (SSL) follows modern practices, providing world-class online security and encryption
Our databases are encrypted and scrambled so they essentially become useless in the very unlikely event that they are stolen or inappropriately used